Frequently Asked Questions

Find answers to common questions about our furniture, orders, shipping, and return policies.

Browse our collections, select your desired items, and click “Add to Cart.” When you are ready, proceed to checkout, provide your shipping and billing details, and complete your secure payment.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed in USD ($).

If you need to change or cancel an order, contact us immediately at Info@furnithouse.shop. We can only process cancellations before the order has been processed or dispatched by our warehouse.

We currently ship to addresses within the United States.

  • Processing Time: 2–3 business days (Monday – Saturday)

  • Transit Time: 4–9 business days (Monday – Saturday)

  • Total Estimated Delivery: 6–12 business days

  • Order cutoff time is 5:00 PM (EST).

Inspect your packages upon delivery. If an item arrives damaged, defective, or incorrect, email us at Info@furnithouse.shop within 48 hours with your order number and clear photos of the damage and packaging. We will arrange a replacement or refund promptly.

We offer a 30-day return window from the date of delivery. Items must be unused, unassembled, in their original packaging, and include all hardware and tags.

Email Info@furnithouse.shop with your order number and reason for return. Please wait for our return approval and instructions before shipping any item back.