Shipping Policy

At Furnithouse, we are committed to providing our customers with a smooth, reliable, and efficient delivery experience for all furniture orders. Below is all the information you need about our shipping process.

General Shipping Information

We currently ship orders within the United States. Shipping costs and available delivery methods are calculated and displayed at checkout based on your order weight, dimensions, and destination.

Delivery Time

  • Total Estimated Delivery Time: 6–12 Business Days

Our delivery timeline consists of two stages:

  • Processing Time: Orders are typically processed and prepared for dispatch within 2–3 business days (Monday to Friday).

  • Transit Time: Once dispatched, freight/carrier transit typically takes 4–9 business days (Monday to Friday).

  • Order Cutoff Time: 6:00 PM (EST – Eastern Standard Time)

Note: Delivery times are estimates and may vary due to freight carrier delays, oversized handling requirements, peak seasonal volume, holidays, or adverse weather conditions.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details. You can track your shipment directly through the carrier portal or via our website’s tracking page.

Delivery Arrangements and Failed Deliveries

For large or heavy furniture shipments, the freight carrier may contact you to schedule a delivery window. If a delivery fails due to an incorrect/incomplete address or the recipient being unavailable during a scheduled delivery window, additional rescheduling or reshipment fees may apply.

Lost or Damaged Packages

If your shipment arrives damaged, is missing items, or appears lost in transit, please contact us immediately:

  • Email: Info@furnithouse.shop

  • Or reach us through our website contact form.

Please provide your order number, a brief description of the issue, and clear photos of the damaged item and packaging so we can initiate a claim and arrange an immediate replacement or solution.

Updates to This Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be updated directly on this page.

Company Information

  • Store Name: Furnithouse

  • Company Name: Furnithouse

  • Website: furnithouse.shop

  • Email: Info@furnithouse.shop

  • Phone Number: +1 (706) 736-8956

  • Company Address: 2063 Gordon Hwy, Augusta, GA 30909

Customer Service Hours

  • Monday to Saturday: 9:00 AM – 6:00 PM (EST)

  • Sunday: Closed

We aim to respond to all customer inquiries within 24 hours.