Refund and Returns Policy

We offer a 30-day return policy from the date of delivery. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unassembled, and in the same condition as received.

  • Have all original tags, hardware, and accessories attached or included.

  • Be in its original packaging.

How to Return an Item

Returns must be requested and approved before sending any item back. Items returned without prior approval will not be accepted.

To start a return, please contact our customer service team through our Contact Page or email us at: Info@furnithouse.shop

Please include:

  • Your order number

  • Reason for return

  • Clear details about the issue

If we approve your return request, we will provide the return instructions and necessary details.

Return Shipping Costs and Responsibility

Return shipping costs are the responsibility of the customer unless the item received is:

  • Defective

  • Damaged in transit

  • Incorrect item received

Customers are responsible for ensuring the returned package reaches our warehouse safely. We recommend using a tracked and insured shipping service for all returns.

Return Address

All approved returns must be sent only after receiving confirmation from our customer service team. We will provide detailed return address instructions once your return request has been approved.

Exceptions to the Return Policy

Certain items cannot be returned due to custom manufacturing or hygiene standards:

  • Custom-made or personalized furniture

  • Clearance or “Final Sale” items

  • Gift cards

Damaged or Incorrect Items

Please inspect your order carefully upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at Info@furnithouse.shop with:

  • Order number

  • Description of the issue

  • Clear photos of the item and packaging

We will review your request promptly to arrange a replacement, refund, or repair.

Exchanges

We currently do not offer direct exchanges. If you need a different item or color, please request a return for your original purchase and place a new order once approved.

Order Cancellations

If you need to cancel your order, please contact our customer support team immediately. Cancellation requests can only be processed before the order has been processed or shipped.

Refund Policy

Once we receive your returned item, our team will inspect it to verify its condition. Approved refunds will be processed within 7 business days after inspection. Refunds will be issued to your original payment method. Depending on your financial institution, it may take additional time for the credit to post to your account.

Company Information

  • Store Name: Furnithouse

  • Company Name: Furnithouse

  • Website: furnithouse. shop

  • Email: Info@furnithouse. shop

  • Phone Number: +1 (706) 736-8956

  • Company Address: 2063 Gordon Hwy, Augusta, GA 30909

Customer Service Hours

  • Monday to Saturday: 9:00 AM – 6:00 PM (EST)

  • Sunday: Closed

We aim to respond to all customer enquiries within 24 hours.